WEBVTT 00:01.268 --> 00:02.535 SHOPPERS. WE EXPLAIN WHAT THEY ARE AND HOW 00:02.536 --> 00:04.971 WE EXPLAIN WHAT THEY ARE AND HOW YOU CAN PROTECT YOURSELF. 00:05.005 --> 00:06.139 YOU CAN PROTECT YOURSELF. >> WHAT LOOKS LIKE IT’S GOING TO 00:06.173 --> 00:09.976 >> WHAT LOOKS LIKE IT’S GOING TO BE A RECORD-SETTING CYBER MONDAY 00:10.010 --> 00:11.678 BE A RECORD-SETTING CYBER MONDAY BASED ON EARLY DATA PREDICTED TO 00:11.679 --> 00:15.882 BASED ON EARLY DATA PREDICTED TO BE OVER $9.4 BILLION IN ONLINE 00:15.883 --> 00:16.349 BE OVER $9.4 BILLION IN ONLINE SALES THIS YEAR. 00:16.384 --> 00:19.152 SALES THIS YEAR. UP NEARLY 20% FROM LAST YEAR. 00:19.153 --> 00:21.054 UP NEARLY 20% FROM LAST YEAR. A HUGE DAY FOR SHOPPING AND THIS 00:21.055 --> 00:22.355 A HUGE DAY FOR SHOPPING AND THIS YEAR, AS IT’S ALWAYS, WE’RE 00:22.356 --> 00:24.057 YEAR, AS IT’S ALWAYS, WE’RE SEEING THE TREND GO AWAY FROM 00:24.058 --> 00:27.561 SEEING THE TREND GO AWAY FROM IN-STORE SALES TO ONLINE SALES. 00:27.562 --> 00:28.261 IN-STORE SALES TO ONLINE SALES. BUT YOU’RE NOT JUST COMPETING 00:28.263 --> 00:30.063 BUT YOU’RE NOT JUST COMPETING WITH OTHER SHOPPERS WITH YOUR 00:30.064 --> 00:31.798 WITH OTHER SHOPPERS WITH YOUR FINGER OVER THAT MOUSE TRIGGER 00:31.832 --> 00:33.300 FINGER OVER THAT MOUSE TRIGGER FOR THE HOT HOLIDAY DEALS. 00:33.301 --> 00:39.873 FOR THE HOT HOLIDAY DEALS. YOU’RE ALSO DEALING WITH BOTS, 00:39.907 --> 00:41.775 YOU’RE ALSO DEALING WITH BOTS, GRINCH BOTS THAT FILL OUT FORUMS 00:41.776 --> 00:43.110 GRINCH BOTS THAT FILL OUT FORUMS AND BUY OUT HOT HOLIDAY TOYS 00:43.144 --> 00:44.845 AND BUY OUT HOT HOLIDAY TOYS BEFORE YOU CAN GET TO THE 00:44.879 --> 00:45.312 BEFORE YOU CAN GET TO THE CHECKOUT. 00:45.313 --> 00:46.880 CHECKOUT. EXPERTS SAY UP TO 97% OF THE 00:46.881 --> 00:49.916 EXPERTS SAY UP TO 97% OF THE ACTIVITY ON RETAILER LOG-IN 00:49.918 --> 00:52.219 ACTIVITY ON RETAILER LOG-IN PAGES LEADING UP TO CYBER MONDAY 00:52.220 --> 00:54.822 PAGES LEADING UP TO CYBER MONDAY AND BLACK FRIDAY IS FROM BOTS. 00:54.823 --> 00:56.623 AND BLACK FRIDAY IS FROM BOTS. SO WHAT IS A GRINCH BOT? 00:56.625 --> 00:57.724 SO WHAT IS A GRINCH BOT? A PIECE OF SOFTWARE THAT’S 00:57.758 --> 01:03.763 A PIECE OF SOFTWARE THAT’S PROGRAMMED TO BUY AND CHECKOUT 01:03.798 --> 01:05.833 PROGRAMMED TO BUY AND CHECKOUT THINGS QUICKER THAN A HUMAN CAN. 01:05.867 --> 01:08.335 THINGS QUICKER THAN A HUMAN CAN. THEY ALSO HAVE MAPS OF HOW THE 01:08.337 --> 01:09.136 THEY ALSO HAVE MAPS OF HOW THE WEBSITE WORKS SO THEY ARE ABLE 01:09.137 --> 01:12.406 WEBSITE WORKS SO THEY ARE ABLE TO QUICKLY GO FROM PART TO PART 01:12.440 --> 01:13.240 TO QUICKLY GO FROM PART TO PART AND CHECKOUT. 01:13.274 --> 01:15.109 AND CHECKOUT. THEY EVEN SOMETIMES CAN MIMIC 01:15.143 --> 01:16.510 THEY EVEN SOMETIMES CAN MIMIC HUMAN BEHAVIOR MAKING THEMSELVES 01:16.511 --> 01:20.214 HUMAN BEHAVIOR MAKING THEMSELVES LOOK LIKE HUMANS INTRODUCED -- 01:20.215 --> 01:21.448 LOOK LIKE HUMANS INTRODUCED -- MOUSE MOVEMENT SO THEY CAN’T BE 01:21.450 --> 01:23.116 MOUSE MOVEMENT SO THEY CAN’T BE CAUGHT BY THE BOT DETECTION 01:23.118 --> 01:23.517 CAUGHT BY THE BOT DETECTION TECHNOLOGY. 01:23.518 --> 01:26.453 TECHNOLOGY. HERE ARE FIVE TIPS TO BEAT THE 01:26.454 --> 01:26.853 HERE ARE FIVE TIPS TO BEAT THE GRINCH BOTS. 01:26.855 --> 01:28.155 GRINCH BOTS. NUMBER ONE, DON’T REUSE THE SAME 01:28.190 --> 01:29.223 NUMBER ONE, DON’T REUSE THE SAME PASSWORD ON MULTIPLE SITES. 01:29.257 --> 01:30.658 PASSWORD ON MULTIPLE SITES. CONSIDER USING A PASSWORD 01:30.692 --> 01:33.694 CONSIDER USING A PASSWORD MANAGER AND INSTALL TWO-FACTOR 01:33.728 --> 01:36.063 MANAGER AND INSTALL TWO-FACTOR A 01:36.097 --> 01:36.530 A AUTHENTICATION. 01:36.565 --> 01:37.665 AUTHENTICATION. NUMBER TWO, DON’T FALL FOR THE 01:37.699 --> 01:38.099 NUMBER TWO, DON’T FALL FOR THE GRINCH BOT. 01:38.133 --> 01:40.868 GRINCH BOT. IF YOU CAN’T GET A HOT HOLIDAY 01:40.869 --> 01:41.936 IF YOU CAN’T GET A HOT HOLIDAY ITEM, DON’T GO TO A THIRD-PARTY 01:41.937 --> 01:44.238 ITEM, DON’T GO TO A THIRD-PARTY SITE AND BUY IT FOR MORE THAN 01:44.239 --> 01:44.872 SITE AND BUY IT FOR MORE THAN WHAT THE RETAIL PRICE IS. 01:44.873 --> 01:46.273 WHAT THE RETAIL PRICE IS. AND NUMBER THREE, ON THE 01:46.274 --> 01:48.275 AND NUMBER THREE, ON THE RETAILER WEBSITE, LOOK FOR 01:48.309 --> 01:49.710 RETAILER WEBSITE, LOOK FOR HTTPS, NOT JUST HTTP. 01:49.745 --> 01:51.579 HTTPS, NOT JUST HTTP. THAT MEANS IT’S ENCRYPTED. 01:51.614 --> 01:53.948 THAT MEANS IT’S ENCRYPTED. NUMBER FOUR, CHECK OUT WITH 01:53.982 --> 01:55.382 NUMBER FOUR, CHECK OUT WITH PAYPAL OR ANOTHER PAYMENT 01:55.384 --> 01:57.351 PAYPAL OR ANOTHER PAYMENT MECHANISM INSTEAD OF A CREDIT 01:57.353 --> 01:57.651 MECHANISM INSTEAD OF A CREDIT CARD. 01:57.653 --> 01:59.387 CARD. THE SITE GETS BREACHED, YOUR 01:59.388 --> 02:00.288 THE SITE GETS BREACHED, YOUR CREDIT CARD INFORMATION DOESN’T 02:00.322 --> 02:03.391 CREDIT CARD INFORMATION DOESN’T GET LEAKED. 02:03.392 --> 02:04.992 GET LEAKED. NUMBER FIVE, CHECK YOUR CREDIT 02:04.994 --> 02:07.895 NUMBER FIVE, CHECK YOUR CREDIT CARD FOR UNEXPECTED UNAUTHORIZED 02:07.896 --> 02:08.229 CARD FOR UNEXPECTED UNAUTHORIZED CHARGES. 02:08.263 --> 02:09.197 CHARGES. EVEN SMALL DOLLAR ONES CAN BE A 02:09.231 --> 02:12.200 EVEN SMALL DOLLAR ONES CAN BE A SIGN OF A FRAUDSTER CHECKING OUT 02:12.201 --> 02:12.867 SIGN OF A FRAUDSTER CHECKING OUT YOUR ACCOUNT TO SEE IF IT’S 02:12.901 --> 02:13.501 YOUR ACCOUNT TO SEE IF IT’S WORTH DRAINING FOR MORE. 02:13.502 --> 02:14.702 WORTH DRAINING FOR MORE. WHO’S GOING TO STOP THE BOTS? 02:14.703 --> 02:16.404 WHO’S GOING TO STOP THE BOTS? WHAT CHANCE DO YOU HAVE AS A 02:16.438 --> 02:17.572 WHAT CHANCE DO YOU HAVE AS A REGULAR SHOPPER TRYING TO CHECK 02:17.606 --> 02:19.006 REGULAR SHOPPER TRYING TO CHECK OFF ITEMS ON YOUR HOLIDAY LIST? 02:19.041 --> 02:20.674 OFF ITEMS ON YOUR HOLIDAY LIST? WELL, IT’S UP TO RETAILERS TO 02:20.709 --> 02:22.276 WELL, IT’S UP TO RETAILERS TO TIGHTEN UP THEIR SECURITY. 02:22.277 --> 02:24.712 TIGHTEN UP THEIR SECURITY. BUT ALSO LEGISLATORS HAVE 02:24.746 --> 02:27.181 BUT ALSO LEGISLATORS HAVE REINTRODUCED A NEW BOT ACT THAT 02:27.216 --> 02:33.288 REINTRODUCED A NEW BOT ACT THAT WOULD TAKE SCALPING BOTS WHICH 02:33.289 --> 02:33.988 WOULD TAKE SCALPING BOTS WHICH HAS ALREADY BEEN CRIMINALIZED 02:33.990 --> 02:34.722 HAS ALREADY BEEN CRIMINALIZED AND APPLY THAT SAME MECHANISM TO 02:34.723 --> 02:36.190 AND APPLY THAT SAME MECHANISM TO SHOPPING BOTS THAT TRY TO BUY UP 02:36.191 --> 02:38.125 SHOPPING BOTS THAT TRY TO BUY UP THESE HOT HOLIDAY ITEMS AND 02:38.127 --> 02:39.127 THESE HOT HOLIDAY ITEMS AND SCALP THEM AS WELL. 02:39.161 --> 02:40.962 SCALP THEM AS WELL. AND UNTIL THEN, IT’S UP TO YOU 02:40.996 --> 02:43.831 AND UNTIL THEN, IT’S UP TO YOU AND SOMETIMES IT COMES DOWN TO 02:43.866 --> 02:44.999 AND SOMETIMES IT COMES DOWN TO BOT VERSUS BOT AS THESE BOTS 02:45.034 --> 02:47.168 BOT VERSUS BOT AS THESE BOTS COMPETE WITH EACH OTHER TO TRY